Shipping Policy

Before we get into specifics, let us be clear on our shipping "philosophy":

  • We want to get things to you as quickly as humanly possible
  • If there is a shipping charge (for expedited shipping, for example), we are not in business to "profit" from shipping; you are charged what we are charged
  • Undercommit; overdeliver

Our primary shipping service is UPS Ground or FedEx Home Delivery. Both are "ground" services that take 5-7 business days.

 

Delivery Time

Delivery Time is dependent on 2 factors: 

  1. "Availability". Every product detail's page will show a value similar to "Usually Ships in 2-3 days".  For example, some items will ship within 24 hours, others in a couple days, while some may take as many as several weeks (especially custom products). The "Availability" value is an estimate. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the "Availability" timeframe, but please do not count on that.
  2. The method of delivery - our Free shipping method is either UPS Ground  or FedEx Home Delivery. FedEx Express Saver takes 3 business days; 2nd Day Air is two business days, and there are several options for Overnight delivery based on the time of day to be delivered.  

Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.

 

Calculating Cost

Should you charge Rush shipping, or if we're shipping your order internationally, your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package. Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing.

 

International Shipping

If you'd like to make a purchase and have it shipped internationally, please send us an email at info@ishop2support.com. Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, and the email address to which we should send an invoice. A member of our Customer Service team will contact you to make all the arrangements.

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